Ebay feedback

[Larkspur]

Some ******* has just left me negative feedback >:( (my first after hundreds of transactions) because an item I posted to him did not arrive. He paid £1.29 for it and didn't even inform me he had a problem, just left the feedback. I always knew this would happen one day but I'm not very happy :(. Anyone else suffered from a similar lunatic?

[Larkspur]

[SMP1704]

You can't please 'em all, all of the time.  I've never had to do it, but there is a facility that lets the seller respond to the negative feedback.

I know what you mean tho, its really irritating to lose your 100% record

[greyhound]

And the problem is that if you neg someone, they will neg you back on principle.

Some people don't take it too seriously though.  Have a look through this chap's feedback history.

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=mr_bo**ox&ftab=FeedbackLeftForOthers

Oooh, the link won't work properly - maybe it doesn't like his user name!  Copy and paste the whole link.

[legendaryone]

Anyone else suffered from a similar lunatic?

He is hardly a lunatic just because he complains about not recieving goods he paid for !

[timelady]

If you're willing to refund or something then there is a way (I'm not sure how) to argue to get the feedback removed - you can say that the buyer never contacted you about any problem so you didn't have a chance to refund them or fix the problem.

Tina.

[triffid]

Oh dear, poor you! The 'leave feedback-first-communicate-with-seller-last' thing does happen, especially with buyers who are new to ebay.

The only way you're going to get the feedback removed in this situation is to get your buyer to agree to 'mutually withdraw feedback'. Ebay will only remove neg f/b in extreme cases (retaliatory/ abusive f/b). 

Presumably your buyer will be happy to do this if you refund or send replacement goods? Then you reclaim your loss through the postal service...  I guess you have to start by contacting your buyer and see if he/she is really a lunatic or if they just don't understand the system.

You can, of course, also leave a follow-up comment under the neg f/b but that's not going to solve the neg itself.

Good luck with the negotiations, anyway!

[KewGardens]

you can say that the buyer never contacted you about any problem so you didn't have a chance to refund them or fix the problem.

Tina.

This is true.  Ebay now have a policy to cover situations like this.  If the buyer didn't complain to ebay in the first place and go through the motions of item not received etc., the feedback can (and probably will) be removed by Ebay.  Get in touch with ebay asap and start the process of getting it removed.

[Larkspur]

legendaryone the whole point is he didn't complain he just left negative feedback.

Anyone else suffered from a similar lunatic?

He is hardly a lunatic just because he complains about not recieving goods he paid for !

[theothermarg]

I think you can get neg f/b removed but the comment stays they have started a new thing where you can give ratings for service when you buy
i,v only sold 2 things and just realized I,v withdrawn the money and havn,t been stopped the costs out of it . it was £80 and i had a gallery pic don,t know what to do so i,m sitting tight waiting for them to notice
marg :-\

[Mrs Ava]

We ebay lots and we out of over 700 feedbacks, we have only ever had 2 negs.  The first I can't even remember what for, and the second was from an America who purchased a vid from us, a vid listed as European PAL standard, and even tho we reminded him of this, he went ahead and purchased it, only to leave neg feedback complaining that it didn't work on his system.

When you have hundreds of good reports, I don't think people take much notice of a few negs, especially when it was something beyond your control like the postage.

[cambourne7]

I bought a book from someone for 50pence and 30pence P&P ( dont think they had done this long ) she then emailed me and said could i pay in euros!

I said that i could not as the postage to send her 50cents would be more than the 50cents inside the envelope.

Anyway she sent me the item anyway and left me bad feedback for not paying!

in the mean time i had gone and bought the same book!

[glow777]

ive got just short of 1000 feedback and only two negatives both from americans who dont read instructions. One sent US dollars the other a US money order. Both left neg feedback when I refusd to send the item until a payment that was in UK pounds was received. I returned the dollars with the items (this was in the early days of ebay before paypal took off)

Why do americans think that the world evolves around them

[teresa]

When I got my first neg feedback to say I was so upset, no contact and months down the line.
I emailed the buyer to ask why she waited so long? as I could have resent or refunded.
She said she was sorry and could I resend.
Well I said no as she had left neg and damaged my rep and  to email peps before leaving negs again.
She never came back I wonder why but only had 3 feedbacks so yes new to ebay.
You can respond to feedback, I just put pity you should have emailed me to sort it out.
I have 3 negs now but with over 2000 fb I dont worry.

[Jeannine]

I feel for you on this one,I am up to 800 I think or there abouts and haven't had one yet, but I know it is so easy.I leave my feedback and  I always also respond to every comment left for me with a thankyou for the feedback comment.

I do read other folks feedback before I buy and often their responses to feedback gives me a hint as to what they are like as people.Wether they are in the wrong or  the right, I am not going to buy from someone who is  rude and swearing even  if they get a poor feedback, and some comments  I have read are very harsh .

Hit the respond to feedback left button and state your side,people will see that and judge for themselves. Often it is obvious that the seller is an innocent.

Sorry to hear about your upset, it matters a lot to me and I really do feel for you ,take care
XX Jeannine

[Larkspur]

Many thanks for the comments, I have calmed down a bit now :). Thats life I suppose ;).

[Melbourne12]

If you want to be amazed at eBay lunatic feedback, look at this chap's story.  He's a nice and honest individual, and made a mild complaint about his purchase not being as described.

http://bikereader.com/forum/index.php?topic=30154.0

If you follow the link to the eBay item, and then to the feedback that the seller left for him, you'll see that he's been described as "lying filth" by the seller!

So aggressive behaviour isn't always from buyers.

[bennettsleg]

Yup there re some lunatics on ebay.

Sold a Harris Tweed jacket to an american for £80. Offered postage costs as by sea, air mail and international signed for and explained the differences and time spans each option took. 

He chose by sea (the cheapest & takes 6-8 weeks) then a few days later starts bombarding us with increasingly abusive emails (we were away for a long weekend) demaning his jacket and why hasn't it arrived. He then negs us and contacts Paypal for a refund.  As we obeyed his instructions to the letter (by sea) there was no traking number and Paypal (a division of Ebay) refunds him in total meaning we're out of pocket for an £80 jacket, £15 shipping and ebay listing & sale percentage fees.  The fact that he was abusive, threatening and clearly too thick to read an email properly didn't come into it - it was evidently all our fault.

I have a few comments to make about ebay, but being aware of the new laws relating to text posted onto forums Vs libel lawyers hired by large corporations, I shall refrain.  Needless to say, we don't sell much on there any more.

[Robert_Brenchley]

There are certain seelllers who are notorious for presistently selling fake ancient coins; as soon as they get banned under one name, they reappear under another. Fortunately, they keep selling the same fakes, so it's usually easy to uncover the new alias. Some of these guys get really abusive if you point out that the merchandise isn't as described.

[bennettsleg]

A seller was in the news fairly recently as he was banned from ebay for shill bidding (signing on under another name and bidding the price up, or getting afriend to do the same).  Word is, he was one of their major hitters and making a nice living off antiquities.

[Robert_Brenchley]

You mean fakes! He was utterly notorious, and eBay just didn't care. It was only when he told an undercover reporter that he was shilling that they started taking an interest. He's already been caught trying to sneak back under a different name.