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I bought some liquid derris & seeds from the organic gardening company, royal mail managed to loose it after sending me a little card, to say they had it. :'( Wankers. Anyway, I claimed for compensation and they sent me a book of stamps to cover the cost of the seed. While it does, they send out books of stamps rountinely (if post is delayed, they've lost a recorded signature etc) so I do think it is compensation (I work as a despatch clerk). I'll get on to post watch(weird, the board doesn't mind wankers but doesn't like this word as one) and them tomorrow, to have a go. I'm rambling but royalmail said they wouldn't compensate me for the liquid derris because it is a pesticide and as such toxic. So should not have been sent through the post. Is this true? That it's toxic I mean. I thought it was organic?!

It`s toxic for sure. Not sure about the PO rules but never confuse toxic and `organic`

Stephan

It is common practice to send derris etc through the post. = Tim

See if this link works Things we can't carry
http://www.royalmail.com/portal/rm/content1?mediaId=400255&catId=400044


Roy

Sarahr, because something is organic, natural or herbal doesn't mean it is not highly toxic. As I'm sure you know a lot of natural or herbal plants are highly toxic or poisonous. I think a lot of organisations hide behind the word organic.

As for the Royal Mail they are quite right not to carry pesticides or toxic substances. I also don't understand why you call them "wankers", there aren't many places in the world where you can post a letter in the South at 5pm and receive it in Scotland the next morning with 99% success and at that cost, a small percentage of mail will always get lost, it's unfair to expect that not to happen and provided you have a proof of postage you will be compensated up to a value of around £30 or additional insurance can be taken at a small cost. I think the RM is great, of course it could be improved, but then can't most companies be.

Thanks for clarifying the toxic & organic.

Ok the reason I call RM wankers is because they left a card at 12pm (who's in at that time anyway?) and told me to call in 48hours at the callers counter. 48hours later, no sign of the parcel. 72 hours later, no sign. 96 hours later no sign. 120 hours later still no sign and then and only then did they bother to take a photocopy of my card and give me a claim form. I had to go to the counter on four seperate occassion to look for something that they had managed to lose between my house and the counter which is five minutes away or less if they were in a van which they probably were.

Also I have to deal with RM on a daily basis three or four times a day, so I know what they are like very well. Some of the staff are great, very professional etc. Others, well... Don't get me wrong I think RM is still one of the best in the world but in the last year service has dropped substanially.

My other problem is that RM is obviously turning a blindeye to what the mail order companies are sending through the post, because it's not as if they are hiding the fact that they are sending obviously toxic stuff through the post.  

It was very nice of RM to enclose a brouchure detailing what they do and do not carry except as I told them I'm not the sender, I was the addressee. I wonder if they have bothered to send it to the sender? Anyway I'm sure the brouchure will come in handy at work.

Poor old Royal Mail, :( they were losing millions of £'s a week up until a year ago, now they are in profit with 99% of letters delivered  :) and at a cost of the postal staff losing 30000 of their colleagues ??? and yet when it was government run they were in profit and that was when they weren't in it for the money. ???
It's a funny old world init? :-\

Roy ;D

Just testing out my colour skills :P

- and political whatsit??

All I know is that I have had delivered - by whatever means - whatever concoction I have needed. = Tim

Tim the suppliers of the concoction may have permission from whoever delivers, so the deliverers handle it differently :-\ and with scrutiny whoever that is. ???

Roy ;D

We learn every day?? Glad that we have 'the knowledge' at our fingertips! = Tim

Sarah I understand your frustration. It's a shame the RM is getting worse I guess one day it will be like the rail service in this country. Anyway perhaps you should contact the supplier to see if they will offer compensation as they are really at fault, they should have not sent it RM in the first place and making you vulnerable to losing your order without compensation. Or if they had an agreement with RM then compensation should be available if RM had agreed to carry the substance.