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The wife dragged me off to IKEA yesterday, when we got to the checkout the spotty Herbert on the till told me if i pay on my card there is a 70p charge."Rip off 70p to spend money" i said well "you do get free parking "he said  ::)

That must be new, we've not had that when we've been to the one on the A610...  :-\

That's outrageous.  I dug around on the Ikea website and found this:

"70p charge on credit cards in IKEA stores from September 1st

1. Why should I pay to use my credit card?
From 1st September 2004, customers paying by Visa and MasterCard will have a 70p supplement added to their bills at the point of payment. This is to cover credit card administration charges imposed on IKEA by Visa and MasterCard.

We want to take this money from the credit card industry and put this into the pockets of our customers. Saving money that currently goes to credit card companies gives us a whole new revenue stream with which to reduce prices even more aggressively.
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2. What will IKEA do with the revenue released from credit card fees?
This money will be diverted into further, aggressive price cutting, which will directly benefit all our customers, which will be verified by independent auditors.
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3. What if I don't want to pay the charge?
You can choose an alternative means of payment, such as debit cards, cash, or the IKEA Home Card. None of these methods of payment incurs a charge.
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4. Why is IKEA charging 70p? Wouldn't it be fairer to charge customers a percentage of their total bill?
We're doing it for simplicity and the sake of speed at the checkout. A one-off 70p charge can be addded to the bill using barcode technology.
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5. Why is only IKEA charging to use credit cards?
Every business that accepts credit cards as a method of payment is charged by the credit companies. IKEA feels that it should challenge these charges and believes the money would be better spent on offering our customers lower prices.
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6. Will customers always get charged to use their credit cards in IKEA?
Yes, this is a permanent change to the way we work today.
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7. Will I be refunded of the 70p if I return the goods I bought?
Yes, if you choose to return all the goods bought during that transaction. IKEA is unable to refund the 70p charge on individual items returned. The fee will not be refunded to us by the credit card companies."

If they have a gripe with their contracts with the credit card companies, they should take it out on the credit card companies, not the customers who have no power to change the situation.  If all their customers switched to paying by cash, their costs would increase because of the cost of cash handling, security and bank charges.   I suppose then they'd stick a 70p charge on cash transactions.   

Quote from: saddad on January 25, 2009, 11:48:59
That must be new, we've not had that when we've been to the one on the A610...  :-\

A610 thats the one ...rip off  >:(

I would have just walked away, leaving everything as it was. If a few more people done that they would be overworked with replacing everything back on the shelves.

I do it quite often if shop keepers try to overcharge me or keep me waiting.

I do not queue very quietly, more than 4 minutes and I am gone, most supermarkets and shops around here know me, one gives me a personal  shopper and fast-tracks me through. I pays to be awkward.



Having just read the above, I don't do credit cards, just debit cards. I thought I had been had myself for a minute.

Quote from: ACE on January 25, 2009, 12:01:38
I would have just walked away, leaving everything as it was. If a few more people done that they would be overworked with replacing everything back on the shelves.

I've done that.  Tesco early on a Saturday morning used to have the irritating habit of cashing up the tills.  You would have placed your purchases on the conveyor belt, and the trolley would arrive with the change etc and they started to cash up.  On several occasions have told them 'when you've finished that, you can put that lot back on the shelves' ;D ;D

valmarg

Quote from: ACE on January 25, 2009, 12:01:38
Having just read the above, I don't do credit cards, just debit cards. I thought I had been had myself for a minute.

I have only got a debit card, but was told i would be charged 70p luckily the wife had some cash  so between us we managed to copper up the £14.72 needed.

They don't take into account the money customers are saving them by not having to handle so much cash !

Quote from: froglegs on January 25, 2009, 12:18:51

Quote from: ACE on January 25, 2009, 12:01:38
Having just read the above, I don't do credit cards, just debit cards. I thought I had been had myself for a minute.

I have only got a debit card, but was told i would be charged 70p luckily the wife had some cash  so between us we managed to copper up the £14.72 needed.

It's only supposed to be on credit cards. We've been told before that it wouldn't be charged if we used a debit card. Don't go there much these days though.

Sally

Froglegs I work there and know for a fact the charge is only applicable to credit cards, so if you were asked to pay the extra charge when using a debit card then you were totally misinformed.

Some stores will charge you whether it is a debit or credit card if you haven't spent more than a certain amount (e.g. £5).

Quote from: honeybee on January 25, 2009, 13:24:15
Froglegs I work there and know for a fact the charge is only applicable to credit cards, so if you were asked to pay the extra charge when using a debit card then you were totally misinformed.

The lad on the checkout told me when i got  me card out "you do realize there is a 70p charge if ya use ya card,lucky for us we have some cash on us.

Still I got 8 glasses for under £2!

Sorry I'm completely wrong it was 12!

Just to throw a spanner in the works - I don't think that there is anything wrong with this!

If you pay by debit card - they have to pay the charge to the bank - therefore we all pay for people who can't organise themselves to pay by debit card or cash?  I don't think so!

It is not difficult to organise this and for those that only have credit cards either take cash out or hand over the enormous sum of 70p!  It is a bit of a no brainer to me - can't see anything wrong with that.  You know in advance - the stuff they sell is dirt cheap so where is the problem?!

Old Bird

;D

Sounds fair to me, I say charge if people want to use credit cards, charge if they want to use bags.      Otherwise its everyone else who has to pay for their choices.

Some cards are unclear whether they are Credit or Debit cards eg 'Visa debit Cards' which might cause confusion.

And as for referring to a checkout lad who had to uphold the rules as a 'spotty herbert' hmmmmm.

Perhaps his name is Herbert, and maybe he does have spots? ;)

Quote from: raisedbedted on January 26, 2009, 14:39:58
Some cards are unclear whether they are Credit or Debit cards eg 'Visa debit Cards' which might cause confusion.

And some Spotty Hebert's are unclear whether they are credit or debit cards,maybe IKEA should stop using chip n pin all together and go back to bartering. ::)

Quote from: saddad on January 25, 2009, 11:48:59
That must be new, we've not had that when we've been to the one on the A610...  :-\

I live within spitting distance of this Ikea......I dont own a credit card,only a debit card so Im happy...no charges for me  :)

Quote from: raisedbedted on January 26, 2009, 14:39:58


And as for referring to a checkout lad who had to uphold the rules as a 'spotty herbert' hmmmmm.

If I go there I shall call him boy! ;D that really p!sses them off