Allotments 4 All

I sent this mail to Wilkinsons....

Why when I purchased horseradish from you did it grow into Scorzona Humilis? THIS IS NOT HORSERADISH!! I am extremely angry at having to waste time and effort growing a plant that is classed as a perennial weed and now I have wasted this growing season for horseradish. Do Trading Standards know of this problem of yours yet? False advertising etc. Please feel free to refund my cash and get a new supplier Mrs J Brown

and recieved this back today


Dear Ms Brown

Thank you for your recent e-mail.

I am sorry you have been disappointed with your purchase from us. I have sent you some vouchers in the post by way of a refund.

Kind Regards

Susan Snowden
Customer Services

Now eagerly awaiting the postman  ;D

Excellent!  That is great customer service!  Now why haven't I had a reply..................?

You just werent angry enough?

When I emailed on the 11th I got an error message first time so re-sent it and it appeared to work, but I'm wondering now.  I tried again after your message today and the same thing happened so I phoned Customer Service (a freephone number, thumbs up for Wilko!) and told them about it.  They are writing to me after they've investigated, so fingers crossed too.

Good luck and please let me know what Wilko's say has happened to get it sooo wrong :)

Woohoo!  £10 gift voucher just dropped through the letterbox.  I am so impressed with Wilkinsons' customer service.  Prompt replies, a freephone number and no quibble when there's a problem.

They didn't say how the problem arose, just that they've only had 3 complaints out of 5,700 sales.  Which means there are 5,697 people eating scorzonera sauce with their roast beef!

 ;D ;D ;D ;D......Very pleased you both got a result and your money back ;)

Ha ha!  Got another letter this morning with another gift voucher - £5 this time!  I think it happened becuase I got an error message when I submitted a form on the website so submitted it again.  I shall however do the decent thing and tell them.