Allotments 4 All

Hi,I have finally got some of my order from Thompson and Morgan,I got the shallotts but none of the onion sets I ordered, neither did I get the freebie onion sets due me, I got a £3 voucher instead. I got the spud sacks but no spuds.
I doubt very much if I shall order again. Really dissapointed as I particularly wanted Mokum carrotts and that was the only place I could find them, feel I want to cancel the rest of back orders now , do you think I would get my money back ? XX Jeannine

I often wonder how this company stays in business. I used them once years ago, never again. Pity as they pretend to do some interesting stuff. I stick to Heritage seeds nowadays.

I know a lot of people have been disapointed with T&M this year - myself included - don't think they are usually as bad - wonder what's happening there.  Let us know how you get on Jeannine cos I am still waiting for some stuff & feel  like cancelling too.

PS I didn't get the free onion sets either.

If you have the time maybe a letter to them explaining your problem with them they may be able to sort it out. Have they taken the money from your account already for the back order? If not i'm sure if you cancel money they will be on the phone staight away.

I didn't get the free seed potatoes promised with my potato order either, £3 voucher same as you.
I don't know what has happened with T&M this year, but I have been put right off I'm afraid.....

Mokum carrots; I was going to use up my voucher to try those on Jeannine's recommendation!

As I said on another thread, why just moan here?

Send an email to Colin Randel crandel@thompson-morgan.com

Phil

I hope that I get my fruit I ordered from them.

Phil I have sent 2 emails already to that link from your previous posting..no response. Actually I am not really moaning, many of us are waiting for stuff and it helps if we know what is one the move. XX Jeannine

For as long as I have been around gardening MBs I have never recommended T&M.

Whenever i have had a complaint with T & M, i have phoned them and  Hey Presto sorted!!! have you tried that ??.

Got my seed potatoes from them though they were fairly expensive, but no trouble with the delivery.  I was just about to order blueberry bushes and strawberry plants, so perhaps I will look elsewhere. Thanks for the warning. busy_lizzie

Thanks to all for the warnings. I was just about to send off an order as an alternative to driving 5 miles each way to the GC that stocks T&M seeds.  Think I'll look elsewhere and maybe even fix the puncture on my bike. Time to start training for the season ahead!! :)

Yes I spoke to them last week,they told me some stuff was on it's way,that arrived but short some stuff, seeds had got lost in the post, they have replaced some, but some are now out of stock.Onions are back ordered still.My big concern now is that I have ordered these heritage microplants, about £22 worth, they are not despatched yet as it is too cold but with all the messing about I just want to end the problem now. They say there is no problem with those but the girl on the phone didn't seem to know when the missing seeds,onions etc would be there,it was we get them when we get them sort of thing. I was wondering if the other folks on he earlier thread that were having problems had got sorted out.  I will phone them again tomorrow. XX Jeannine

In ten years of dealing with T&M I have never had a problem. I think the best thing is to order as soon as the catalouge is published.
The only problem this year was my spud order was delivered two weeks before Christmas. Z

I have ordered quite a bit of stuff from T & M over past few months and have found them good to deal with i also got a £3.00 voucher instead of the free onion sets which i thought was good (owt for nowt i say).

Claire

I spoke to T&M again today and have canceled anything that has not already been delivered and that they didn't have in stock,they put  credit on my visa as I was on the phone. XX Jeannine

V

i have never had a problem with T&M and have always found them very helpful.

I even got the money back for plants that did not make it through :-)

I received my seed pots from T & M and the freebie (Bonnie) without problem.  Now chitting nicely ready for planting.  I used the web site, does that make a difference?

After all the moaning about T&M I thought I'd better add my latest experience.  I got an email from them yesterday offering blight resistant tomatoes which I fancied - I couldn't get the website to work so I phoned them this morning.  A very friendly woman took my order for 4 packets of seeds then told me I would also get a free pack of tumbler toms, plus my most expensive sees would be free plus she said I should have had a £5 off voucher so she took that off the total - I ended up actually paying just the postage. 

That's more like it!

There seems to be so many postal problems with this company and they're overpriced anyway compared to most of the other places of which there are loads. I'd suggest buying your stuff from other suppliers next year and forgetting T&M.