help error message cannot get onto internet

[flossie]

Please can anyone help?
Cannot get onto internet at home - where I look at A4A site because of

internet explorer error message

0x3700368a referenced memory at 0x00000428


apparently it can't  "read"

don't know what this means and cannot go anywhere, have have had to use somebody else's set up to post this.

Thanks in anticipation....

[flossie]

[iggy]

ok first off can we have some more info about the pc in general please

also the full error message would be very usefull

please can you go to start> control pannel >adminisritive tools > event viewer

have a look in application and system  if you see a red warnings can you please copy the moast common ones
for more info on the warning if you click on it it will load up a little box with more details on it
please can you specify the event id  and also the main body of text


do you have a windows xp cd or just restore disks?
what antivirus and firewall are your running
how do you connect to the internet dial up or broadband modem or router
kind regards
iggy

[glow777]

Quick qusetion

You're not running McAfee Anti-Virus / Security products by any chance?

G

[flossie]

Hi Iggy
thanks for your reply
Have looked into what you said and will PM you if that is ok

Many thanks

Floss

[flossie]

Yes Glow

Floss

[iggy]

have you recently installed office ?

[glow777]

Hi floss


Go to your window/system32 folder and rename

entapi.dll -> OLDentapi.dll

you may have to set your computer to show hidden files and folders

tools/folder/option/views from any folder window.

give it a try

[flossie]

thanks G   - will have a go tonight
Floss

[flossie]

No luck - could not find that on my machine.

Have phoned helpline and they are going to send an engineer.

Thanks for trying to help
Floss