T&M customer service

[littlebabybird]

do they ever respond to emails?
lbb

[littlebabybird]

[rosebud]

LBB, they most definetly reply to phone calls very quickly. ;D

[mat]

i got cross and emailed asking "are you going to reply?!" I got a reply to two of the 3 questions...

[asbean]

I've emailed them and had a standard response, followed by an intelligent one.  They've been good on the phone too.  In fact I've never had any problems with T&M

[littlebabybird]

did they respond quickly? i emailed on the 9th and the 17th april to
ccare@thompson-morgan.com

lbb

[asbean]

Not as quickly as I would have done; I would say ... eventually  ::)

[Baccy Man]

Every order I have placed with T&M over the years has been followed by a complaint by email (still can't work out why I order from them) they have responded to every complaint within 7 days.

[littlebabybird]

Baccy Man is the email address aboe the right one?

lbb

[Baccy Man]

Yes it's the right email addres, you get an auto response first then a proper email a few days later.

[asbean]

That's what I had - same email address.