HELP !!.. new laptop

[Jeannine]

Hi my new laptop arrived yesterday and I have two problems with it already but I have a feeling it is me.

The keys on the keyboard are not doing what they should

eg if I use shift over the 2 I should get a @ , but I don't, I get a "    The @ sign is coming when I do a shift over the '  apostrophe

Shifting over the 3 gives me a £ when it should give me a cross hatch..it isn't anywhere else by the way.


Is this a fault with the machine or am I able to change something    HELP

XX Jeannine

[Jeannine]

[johhnyco15]

i think its the new type of keyboard mine has the same as yours as i only finger type i wouldnt know it any different lol

[daveyboi]

You need to set your keyboard language to US not US International or European which should solve it.

Applies to Windows 10   


1.Go to Settings > Time & language > Region & language.


2.Choose one of your languages, then select Set as default.

If it is not there already select add and it will download and install your chosen one

[daveyboi]

I see from the other topic you are on Windows 7 or 8 you will find the settings in control panel under Clock, Language, and Region

[Jeannine]

When I started it yesterday it asked if I wanted English or US. I told it English as I was fed up of the other correcting my English spelling so I thought I was doing right. However when I turned the machine on it slowly took me through the setting up now I am not sure how to get back to that bit.  XX Jeannine

[daveyboi]

Are you on Windows 7 or 8?

I can then give you step by step instructions

However if you click on start and then you will find control panel in the right hand menu bar on Windows 7

Windows 8 is a bit different and there are different methods dependant on whether you have touch screen or not. However if you know how to find the search in Windows 8 just type in control panel 
If not let me know whether you have touch screen or not.

When in control panel click on Clock, Language, and Region to find the language settings

[Jeannine]

Hey I have done it. not sure I could explain it but it s OK now. I  did what you said about the US thingy and now it works.. I just have to figure out why me desktop icons keep going to globes now.. some have come back. My icons wouldn't move either but I managed to fix that..gee with all your help I can become a real computer nerd soon.

Thank you

XX Jeannine

[daveyboi]

Restart your computer then on the task bar along the bottom right click and click show desktop should resolve that issue.

Glad you are getting there.

[Jeannine]

H Davey, I tried the last bit and that didn't work..I did everything you said. XX Jeannine

[daveyboi]

That is a shame as that is the easy fix that works a lot of the time.

There is ways and means to resolve this issue but all a little complicated.

[Jeannine]

No probs, I appreciate the help very much. some are there and some are not, it is a nuisance but not too important.

..TA!!

XX Jeannine