Having spent hours setting up a wireless virgin broadband connection for my grandmother (how many times did I switch the router and modem off??!!! 28 - is that really necessary!!!!), it allowed her to keep her previous email which ended with ntlworld.com. We opened the inbox, deleted the spam and all well and good. However when she's gone to email me this evening, it tells her that the account needs to be verified, but doesn't seem to tell her how. Obviously I'm not there to see the actual message and the help option apparently isn't working. Anyone got any ideas? ??? ???