Back in the late summer of 2023 I ordered T&M's new strawberry, 'Just Add Cream', which were delivered and potted on in May of last year. https://www.thompson-morgan.com/p/strawberry-just-add-creamtrade/t72197pTM
They soon began to bloom, with large magenta double flowers and upright habit. The looked nothing like the description nor photographs, instead bearing a striking resemblance to 'Summer Breeze Cherry'.
https://www.thompson-morgan.com/p/strawberry-summer-breeze-cherry-everbearerall-season/wkf7884TM
Puzzled, I sent a query to T&M with a photo. They assured me that their horticultural advisor confirmed they were 'Just Add Cream'. I wasn't 100% convinced but dropped the matter. As long as they tasted good I was happy.
The fruit came and were a disappointment. Advertised as having a wild strawberry aroma, these were the blandest of all of the varieties I grow. I chalked this up to small, young plants and a bad season. Unfortunately the same is true for this year's crop.
The T&M webpage still shows plants that look nothing like the ones that were delivered to me. The ones exhibited at Chelsea are the same as T&M's marketing photos. https://www.pumpkinbeth.com/2017/05/chelsea-flower-show-plant-year-2017/#Strawberry_%E2%80%98Just_Add_Cream
Additionally, a licensee on the continent has images of the same plants being propagated.
https://in-vitro.pl/en/rosliny/just-add-cream/
Any ideas about this curious situation? Has anyone here grown this variety?
It definitely sounds as though you were right in the first place, and were sent the wrong variety.
Can you take it up again with T & M, with more evidence to offer this time? It's a pity you can't actually include taste in your evidence and that both varieties are ever-bearing, which further removes an area of possible evidence. But hopefully good Customer Service will take your word for the taste.