At Christmas I ordered a Wii for my two daughters from a well known high street store. They sent two but only charged me for one. I insisted I should send one back, despite others in the family disagreeing. I arranged for it to be picked up, which involved a couple of emails. The company came the day before they said they would, but luckily my OH was in.
Today I received an email saying the company had received the return and "as requested" had refunded the cost to my credit card. I never requested a refund and cannot believe how poor their systems are- no wonder their profits are down.
I am really tempted now just to keep the money- what would you do?
You've done your best - I would give the money to Oxfam now.
Quote from: DenbyVisitor on January 14, 2011, 16:42:18
You've done your best - I would give the money to Oxfam now.
I agree.
Keep it if youre skint, give the money to charity if you can afford to. They might catch up with their error when they come to do their end of year accounts though, so I'd hang onto it for a few months before getting rid of it.
I think in situations like this Caroline it's nice to see what others think but at the end of the day it is you that has to live with whatever decision you make. How much is a Wii, about £200? Nice as an honest windfall but. How old are your girls, are they aware of the situation & would it be a good example to set them if they do know?
My daughter had a similar situation but with a cheaper item & she telephoned. They said because of her honesty she could keep the extra one.
Keep it,you have already done above and beyond what most other people would do. Treat yourselves to a nice family something or other,or as lewic says,hold on to it just in case and have extra treats next christmas if they dont ask for it back
You made the effort, keep the money.
i'd already be at the pub ;D
Sorry but at the end of the day it really doesn't belong to you
Chas
If you got the wii fit game you will be able to outrun the baliffs anyway.
For all my faults I have never been a thief when it comes to finding money in the street or someones fault in an organisation who might of made a mistake at work by pressing the wrong button on a computer which could put their job at risk, but knowing how these companies work this will be written off in their bigger world, personally I would contact them again and try to speak to a human being, but if again you come up against a blank wall donate the money to a charity of your choice, :)
In my head i would have spent it on the little ones but in my heart on more go try agian its not a humon fault we are just numbers when you are ready you and you alone will decide. Rugbypost
I wouldn't give it to charity - mainly because they might well realise and want the money back.
It's up to you really - either let them know, or sit on it and see what happens.
Sometime, at a point of reconcile, someone might engage brain and work it out.
Personally i would hold on to it for a while they are sure to check at stocktake.
Then give some to charity, & treat yourself.
After all you were honest enough to let them know in the first place. Now it is there fault.
Caroline, you know what you have to do, contact the company and explain what`s happened. You are obviously an honest woman as this post wouldn`t be here otherwise. How would you feel if they had CHARGED you for two?
I am with Daitheplant.
It is not your money and you know this. If you hold on to it you are on a level with all the MP's that have overclaimed their expenses.
You are already aware of this otherwise you would not have asked the question.
Donating the money to charity does not "clean" the money or your morale standing.
If the company say keep it then that is a different matter.
Give it back.
Bill
Quote from: ACE on January 14, 2011, 17:57:20
If you got the wii fit game you will be able to outrun the baliffs anyway.
;D ;D ;D
For anybody in a similar situation, I wouldn't pass judgement, the decision would be theirs.
If it happened to me, I would be extremely tempted to keep it (and let's not beat about the bush, lots of peeps would feel the same) but I think I would have to try and rectify it first for my own peace of mind, lol. I would probably ring and ask to speak to accounts or a supervisor of some sort (not just anyone who answers the phone) If they're not available, ask for them to call back. I'd also be tempted to follow it up with an email to customer services/accounts. If they don't respond to either (and I'd be keeping my fingers crossed that they didn't, LOL!) - it shouldn't be your problem, you've been honest and attempted to put it right and if that happens, keep the money and smile about it :)
At the end of the day, if you'd like to hold on to the money, flipping well hold on to it. It's no-one elses business but as a couple of people have pointed out, you're clearly not comfortable with that idea hence your thread on here :)
Also, if you decide to keep it, I want a ⅓ in hush money, ok?
In situations like this I always remember the saying "What goes around comes around"
I can sympathise with all points of view, but really am with daitheplant at the end of the day, and especially - and I hate to say this but having youngsters myself this phrase crops up a lot in our household - I personally think that you need to set a good example to the family. No bad feelings intended.
Also, if you did decide to keep the money, you are not out of the woods yet as most companies' computer systems run accounting jobs at the end of the month, at which point this discrepancy might come to light again.
The problems with this is that you can find yourself spending a significant amout of money ringing premium rate phone lines trying to put right someone else's mistake.
But I would not be happy keeping the dosh which is why I would dump it on a charity and move on.
I would like to think I would send the money back, especially if kids are involved. When the wii first came out I got Ant one for Xmas. At this point it was the main Xmas present and I ended up going to the store at a ridiculous time in the morning to actually get one (not usually into doing that, but really did want one). Anyway after a load of hassle I did manage to get one. I then found out that Ant had done the same thing so we had 2! People were selling these for 3 or 4 times the cost at this point. We sold ours at the price we had bought it to a collegue at work who couldn't get hold of one.
I would have to tell them and then enjoy the rightious glow. If you just keep it you would always be expecting a comeback
marg
I've thought about this in the last 24hrs (too much time on my hands in this wet weather)and I truly couldn't keep it.
Quote from: theothermarg on January 15, 2011, 09:41:20
I would have to tell them and then enjoy the rightious glow. If you just keep it you would always be expecting a comeback
marg
Doing the right thing always feels better :)
I would tell them but also I would 'bill' them for the time and cost it took for trying to sort THEIR mistake out ::) Now, after pointing that out it could well be that it will be too much hassle and not cost effective anymore for them to get the money back. So with a bit of luck..you might end up with money, apology and 'clean' feeling for sorting things out ;D
Worth of try ;)
I think I'd have to try & give it back. At least email them back & point out the error. If they choose not to follow it up then fair enough, keep it, but I'd have to try.
Quote from: mike77 on January 14, 2011, 17:21:54
i'd already be at the pub ;D
Like it. I'd now keep it. ;)
Yes I agree with the others, ok, maybe a couple of quid mistake, you could just keep your gob shut, as that happens to everyone now and again. But 200£... That's a lot of money really, I think you will feel bad about it, not to mention that someone might lose their job over the amount. Try again to explain to someone what happened, even if you just write a letter.
someone might lose their job over the amount
Whatever you choose to do with the money, I suspect a worker is far more likely to get into trouble if a customer alerts the company to the error! At present, they are not aware that anyone has made a mistake.
Quote from: lewic on January 14, 2011, 16:53:19
Keep it if youre skint, give the money to charity if you can afford to. They might catch up with their error when they come to do their end of year accounts though, so I'd hang onto it for a few months before getting rid of it.
I would keep the money to one side for 30 days and if you hear nothing and can afford to then stick 1/2 in each of the girls bank accounts towards there futures.
I've kept two before and I'd do it again, the one thing I didn't do was broadcast it on the internet, too many do gooders out there, you know it makes sense. :-X :-X :-X