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General => The Shed => Topic started by: littlebabybird on April 20, 2009, 14:04:01

Title: T&M customer service
Post by: littlebabybird on April 20, 2009, 14:04:01
do they ever respond to emails?
lbb
Title: Re: T&M customer service
Post by: rosebud on April 20, 2009, 16:02:12
LBB, they most definetly reply to phone calls very quickly. ;D
Title: Re: T&M customer service
Post by: mat on April 20, 2009, 20:14:18
i got cross and emailed asking "are you going to reply?!" I got a reply to two of the 3 questions...
Title: Re: T&M customer service
Post by: asbean on April 20, 2009, 21:21:50
I've emailed them and had a standard response, followed by an intelligent one.  They've been good on the phone too.  In fact I've never had any problems with T&M
Title: Re: T&M customer service
Post by: littlebabybird on April 20, 2009, 21:32:10
did they respond quickly? i emailed on the 9th and the 17th april to
ccare@thompson-morgan.com

lbb
Title: Re: T&M customer service
Post by: asbean on April 20, 2009, 21:46:18
Not as quickly as I would have done; I would say ... eventually  ::)
Title: Re: T&M customer service
Post by: Baccy Man on April 20, 2009, 21:51:16
Every order I have placed with T&M over the years has been followed by a complaint by email (still can't work out why I order from them) they have responded to every complaint within 7 days.
Title: Re: T&M customer service
Post by: littlebabybird on April 21, 2009, 05:45:59
Baccy Man is the email address aboe the right one?

lbb
Title: Re: T&M customer service
Post by: Baccy Man on April 21, 2009, 17:34:35
Yes it's the right email addres, you get an auto response first then a proper email a few days later.
Title: Re: T&M customer service
Post by: asbean on April 21, 2009, 18:05:27
That's what I had - same email address.
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