I have been using Tiscali for many years,first as dial up, then Broadband. I've had no problems with it until three weeks ago when it became very erratic. I now have long periods when the service is not available to me.
I thought it might be the WLAN between the Computer and the Router but that works with no problem as I checked it with an Ethernet Cable. My thoughts now are, is it Tiscali Broadband or is that there are too many subscribers on our Exchange. If the former, I could migrate to another ISP, if the latter then it wouldn't solve the problem. I suspect the latter but why is it suddenly happening, I would have thought it would gradually get worse if it was due to contention.
We don't have cable available so I can't go down that road. I worked on Exchange Traffic Planning over 20 years ago. It seems that they haven't kept it up. Probably another of the "cuts" due to privatisation.
As a Webmaster with five domains to manage, it is a serious problem. If I can't resolve it then I shall have to travel six miles each way to manage the domains from a colleagues computer.
Sorry to read of your problems and hope you can identify and fix quickly. FWIW I'm in S.Birmingham and have had NO problems at all with it. :-\
i lost my broadband with tiscali last christmas they tried everything to get it working i tried 3 routers, new filters, new lan cable and still it didnt work after 3 weeks i then contacted BT and it turns out there was fault on my line at the exchange and nothing to with tiscali.
Quote from: hippydave on April 11, 2009, 14:05:15
i lost my broadband with tiscali last christmas they tried everything to get it working i tried 3 routers, new filters, new lan cable and still it didnt work after 3 weeks i then contacted BT and it turns out there was fault on my line at the exchange and nothing to with tiscali.
I shouldn't have that problem as my line is tested two or three times every night. If I am awake I hear three separate and single "Tings" from the phone, it's not enough to wake me up though.
Any nearer to identifying/fixing the prob, Larkshill?
Quote from: Hyacinth on April 14, 2009, 14:23:48
Any nearer to identifying/fixing the prob, Larkshill?
No, I didn't find what was causing it, but it seems to have settled down now.
Larkshall
I had a simular problem with my bt connection it turned out to be the card in the exchange had gone down when i contacted bt at first said there wasnt a fault on the line i persevered then they admitted the card problem
I'm on Tiscali but hate it. I live in an area where many of the houses are let to students, all of whom must be on Tiscali too because it becomes impossibly slow every evening till about midnight during term time. :( It's cheap but certainly not good value as far as I'm concerned.
Quote from: Jill on April 22, 2009, 00:03:32
I'm on Tiscali but hate it. I live in an area where many of the houses are let to students, all of whom must be on Tiscali too because it becomes impossibly slow every evening till about midnight during term time. :( It's cheap but certainly not good value as far as I'm concerned.
You may be right about students, but they are not necessarily on Tiscali. The problem can just be congestion of the equipment, from all the servers using the telephone system. Contention can be very high (that is number of subscribers who have to share the equipment in the exchange), if that is the case then you will have this problem at peak times. I worked for BT thirty years ago on exchange planning and we had these problems even then.
an update on tiscali from today...
"Carphone Warehouse buys Tiscali UK"
so Carphone Warehouse(talktalk) now have tiscali, not great news for customer services, as allegedly talktalk are as bad as tiscali ( personal experience. tiscali appalling - polite version !)
but at least the broadband provision should continue unchecked
Got it sorted now. BT Open reach installed a new line next door and broke my connection in doing it, off line for 6 days. I had to buy a new mobile phone (ASDA mobile service, uses Vodafone) as my Orange mobile phone had no signal at home. I reported the break to Tiscali, BTOR Engineer came out and checked the line. He said the break was 24 metres from the main socket, up the pole. He repaired it and everything is fine now. He said that it was badly corroded and the previous engineer had broken it. It has been in for at least 30 years, could be up to 45 years, when I had it installed.
Emailed Tiscali about the failure of service, they credited my account with £5, very apologetic.