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General => The Shed => Topic started by: manicscousers on January 04, 2009, 12:41:22

Title: if you've switched gas and electric
Post by: manicscousers on January 04, 2009, 12:41:22
check your final bills..I was delighted to get a cheque back for 70.00 credit from Scottish power on our electric account. When the gas came through, it was just 4.00..I looked carefully and noticed a 'cancellation fee' of 20.00., when I looked at the final electric bill, there was another on there for 30.00.
so, I e mailed them and asked why we had been charged after being with them for 5 years and would still have been with them if they had offered a better deal than a 6 month fixed charge.
today, I got a reply, they're refunding all 50.00, result..I'm one happy bunny  ;D
Title: Re: if you've switched gas and electric
Post by: saddad on January 04, 2009, 12:48:57
Good for you... now you can splash out on some more seeds!  ;D
Title: Re: if you've switched gas and electric
Post by: manicscousers on January 04, 2009, 13:01:23
half of it's already gone, seeds and rootrainers, well, he will leave me on my own and I like a bit of (gardening) retail therapy  ;D
Title: Re: if you've switched gas and electric
Post by: caroline7758 on January 04, 2009, 13:43:35
That's appalling! Might be worth an email to Martin Lewis (moneysavingexpert) or Consumer Focus to raise awareness. My last switch was TO Scottish Power so I'll keep an eye on them!
Title: Re: if you've switched gas and electric
Post by: manicscousers on January 22, 2009, 20:23:48
finally got the cheques, one for 30.00 and one for 24.32, better in my bank than theirs  ;D