I don't know whether this is the right place but hopefully some one will put me on the straight and narrow if it isn't!. I am not sure how but I came by the website of St Giles Nursery some where on the A4A forum I had a good look and decided to place an order. I ordered a Clematis, this wasn't cheap, £12 in fact, when it arrived I was very disappointed, the foliage was weak and yellowing, I would never have purchased it ,even from the bargain corner of a nursery. However I immediately contacted the nursery to express disappointment and to try and resolve the situation, this is impossible by telephone which is always on answerphone and no calls are returned most emails have been ignored I did have one response but no follow through. Has anyone else any dealings with this nursery? can anyone suggest a course of action :-\(I tried the credit card company but for £12 they could not really help). It is very frustrating to be ignored and £12 is a lot of money to just right off in this way >:(
absolutely. what a shame that they are not dealing with your complaint. i havent heard of this nursery but maybe others have. i would try one more time to get some satisfaction and then i would write a letter of complaint and mention that you will be warning others not to buy from them. i dont know what you can do apart from that. :-\
did you order on credit card ?
if so ring them explain to them the problem and they will usually issue a charge back
so you get your money back
tell them you're a member of this forum and nearly 6,000 people will know how disappointed you are with them >:(
;D
Contact Consumer Direct:
http://www.consumerdirect.gov.uk/ (http://www.consumerdirect.gov.uk/)
Quote from: Susiebelle on September 24, 2007, 09:47:39
the foliage was weak and yellowing,
Clematis do that this time of year anyway. If the root is healthy you will have a nice plant next year.
Is there anyone on the forum who lives nearby to the nursery?Maybe they could call in on your behalf? :)
bluebedouin, that's asking an awful lot isn't it? :-\, but I have been on their website again today and they quote "we are so confident in the quality of our products we guarantee their quality unconditionally" and as a first time buyer of StGiles Nursery I fell for it so how many other people do?I am so frustrated by the complete stone walling I contacted them within 24 hours of receiving the plant, its an evergreen variety "Cirrhosa Freckles", I eventually received an acknowledgement (after three emails) saying how sorry they were and then absolutely zilch >:( My last email I mentioned the A4A forum with our 6,000 members and still no response this sort of behaviour really does give mail order a bad name. So here goes I will ask Is their any one out their that would be prepared to pay a visit on my behalf?
StGiles Nursery
Leiden House
Wisbech
Cambridgeshire
PE13 5LF
I would be ever so grateful I really can not let this go
Quote from: Susiebelle on September 28, 2007, 15:34:10
bluebedouin, that's asking an awful lot isn't it?
No, I don't think it's asking a lot.(otherwise I wouldn't have said it! lol)I have fellow forum members of the Bedford CF website (http://www.bedfordcf.co.uk/) looking at engines for me in Devon & Yorkshire.The whole idea of forums(IMHO) is not only to chat about shared interests but to help others.
My philosophy of life is that we have no enemies,only friends we haven't met yet.Not necessarily a practical one in this day & age I know but hey ho.
I look on fellow forum members as potential friends & if I can help them out in any way I will do so.I would like to think I'm not the only one.
For the record,if anyone has any problems with a company within 20 miles of Northampton,I am quite happy to act as an intermediary.If you need me to take the boys round they come extra!(http://i77.photobucket.com/albums/j54/bluebedouin/Ebid/knuppel2.gif)(http://i77.photobucket.com/albums/j54/bluebedouin/Ebid/knuppel2.gif)
(http://i77.photobucket.com/albums/j54/bluebedouin/Ebid/2funny.gif)
Quote from: Susiebelle on September 28, 2007, 15:34:10
bluebedouin, that's asking an awful lot isn't it? :-\, but I have been on their website again today and they quote "we are so confident in the quality of our products we guarantee their quality unconditionally" and as a first time buyer of StGiles Nursery I fell for it so how many other people do?I am so frustrated by the complete stone walling I contacted them within 24 hours of receiving the plant, its an evergreen variety "Cirrhosa Freckles", I eventually received an acknowledgement (after three emails) saying how sorry they were and then absolutely zilch >:( My last email I mentioned the A4A forum with our 6,000 members and still no response this sort of behaviour really does give mail order a bad name. So here goes I will ask Is their any one out their that would be prepared to pay a visit on my behalf?
StGiles Nursery
Leiden House
Wisbech
Cambridgeshire
PE13 5LF
I would be ever so grateful I really can not let this go
Why not write to them at this postal address??? If you pop it in the post tomorrow they would get it monday.
I felt annoyed when I read of your experiences - it amazes me the number of companies out there that don't understand negative experiences and how fast they'll spread. My other-half used to work for Ford and tells me that their mantra in Customer Services was to always exceed customers expectations - Ford found if their customers had a bad experience they would tell TEN times as many people as when they had a good experience.
Susiebell - good news and bad. St Giles Nursery is also a large ebay shop seller. Their feedback is 99% positive, but those that have given negative feedback report lack of communication, promised refunds that didn't appear.
I'd go along with others advice - it's now time to put it in writing (emails seem to hold less weight in disagreements even now). Perhaps a registered letter? I suggest you put in your letter 1 your timetable - 'I expect a reply by x date (give them 5 days). If no reply by set date tell them taking to next step, credit card company refund or whatever you decide to do, perhaps start talking about the Small Claims Court. This was the letter route I took with a non-paying client after many phone calls/excuses and promised payments.
This one of the 6000 has struck this seller of her list.
bluebedouin I agree with your philosophy - wish I had you for a Lotti neighbour ;D - but am one of those people who find it a lot easier to extend a helping hand than ask for one, but thanks to everyone for their thoughts on this one I intend writing, I think we all know its best and will report back,BUT I DO FEEL ITS A MAIL ORDER NUSERY TO AVOID IN FUTURE!