Please can anyone help?
Cannot get onto internet at home - where I look at A4A site because of
internet explorer error message
0x3700368a referenced memory at 0x00000428
apparently it can't "read"
don't know what this means and cannot go anywhere, have have had to use somebody else's set up to post this.
Thanks in anticipation....
ok first off can we have some more info about the pc in general please
also the full error message would be very usefull
please can you go to start> control pannel >adminisritive tools > event viewer
have a look in application and system if you see a red warnings can you please copy the moast common ones
for more info on the warning if you click on it it will load up a little box with more details on it
please can you specify the event id and also the main body of text
do you have a windows xp cd or just restore disks?
what antivirus and firewall are your running
how do you connect to the internet dial up or broadband modem or router
kind regards
iggy
Quick qusetion
You're not running McAfee Anti-Virus / Security products by any chance?
G
Hi Iggy
thanks for your reply
Have looked into what you said and will PM you if that is ok
Many thanks
Floss
Yes Glow
Floss
have you recently installed office ?
Hi floss
Go to your window/system32 folder and rename
entapi.dll -> OLDentapi.dll
you may have to set your computer to show hidden files and folders
tools/folder/option/views from any folder window.
give it a try
thanks G - will have a go tonight
Floss
No luck - could not find that on my machine.
Have phoned helpline and they are going to send an engineer.
Thanks for trying to help
Floss