I can tell I'm going to be grey by the time my subscriptions runs out. Last week when I called they gave me a number to ring - young girl answered, gave her the spiel, she said she'd need to get her manager ... manager came on the line, gave her the spiel ... silence. Turned out the number they gave me was for a hairdressers salon. Oh, did we laugh ::)
Called today and explained I'm moving and want to check address details as they seem to be wrong and mail redirection will not work, also changed bank account - have they received new dd details. Told I have to talk to customer services ... transferred .. automated voice on line saying I've dialed the wrong number and will be transferred ... (again) ... lady answers, give the spiel - turns out I'm talking to the 'old' subscription help line and I need to talk to the 'new' subscription helpline. Of course ::) Take another number, finally talk to a very young sounding chap, who confirms 'yep, we've got the wrong address' (great!) and 'no, we've got a different account' and 'you should have received a copy of the details in the post ...' 'maybe it went to the wrong addres??' ...'oh yeah ... I'll resend them'
... oh my ::)