Got another statement today... with an additional £12 administration charge for none payment of last month. At no time have we had any more correspondence since our last phonecall.
I phoned and yelled at the guy on the phone. He said they could possibly do something about the charges if we settled the balance! >:( >:( What a cheek. He said he did not have statements as to what the goods were for, due to a change in computer systems since January. My thinking is that this change in systems is what started this whole ball game. If they don't have statements, then how the hell do they expect me to have everything!
