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Who provided the router as that sounds lile the loose thread here but it could be the line or something else. Most likely that the router is droppping the connection when the PC disconnects..I would start with the ISP (Talk Talk one of the worst rated for support!!) as they can check the line and they will know if there have been exchange realted issues.If they supplied the router ask for a new one, if they didn't then they may supply you one. ISP supplied routers are normally fully configured - if you buy one yourself you will need all your details - username etc..
My internet connection started suddenly needing restarting. Found the BT router overheating - very hot. So I agree start with the router.
;D Just use the pathetic old widder woman routine and you will be ok Lishka. :P :) :) :) :)
How many phones do you have in total? Are they all connected to a separate microfilter?You might want to try a new microfilter first - your ISP will ask if you have (and tell you to) before proceeding, anyway. You can get them in supermarkets for a few quid, or they sometimes come up in Pound Land and similar establishments. Make sure you have one on each phone. If you have more than three devices plugged into your line (e.g. router + 2 phones), try disconnecting so you only have 3 (phone lines have a REN limit of 3, each device has a REN of 1).If you're using wireless, you could try updating your wireless drivers. Disabling "minimum power consumption" in the wireless adapter's properties or turning off "Allow computer to turn off this device to save power" in the adapter's power management settings can also help. I seem to recall a few issues like this being remedied by a Windows Update, too.Next, you might want to try updating the router's firmware. ONLY update the firmware with a wired Ethernet connection (i.e. an Ethernet cable from PC to router) - DO NOT do it over wireless! Your router should have come with an Ethernet cable if you don't have one plugged in currently. Be careful to download the correct firmware off the manufacturer's website - note the version of your particular model, as there are often differences! This step could well fix your problem.Are these laptops or desktop PCs? Desktops shouldn't really be put into sleep mode - it's better to shut them down completely. They're usually not set up with the correct sleep profile by default.It sounds like it's a hardware issue, so you should try and remedy that before calling Talk Talk... but it's Talk Talk you'd want to call, if anyone. I'd say it sounds most likely to be power management issues, though. Admittedly, it's a bit odd if it's happening all of a sudden on multiple computers... but at least you can call them and say "I've changed microfilters, updated firmware and drivers, and checked that power management isn't disabling my network card".Incidentally, what happens if, instead of rebooting the router, you repair the wireless connection on a computer? Or if you reboot the computer?
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Topic: Losing internet connection - whose fault? (Read 4923 times)
