PM me if you need the details, i would not want to risk legal action from the posting of something on a public site, but basically they have so much bad press on the Internet i would never buy or recomend anyone to buy anything from them, to list a few issues, no English Customer Service Dept, it is in India and they cannot make any decision on your problems either delivery or money related, the english address never responds to mail, either recorded or not, they are more than happy to take more money than they are entitled to >:( >:( >:( >:( >:( it is the only item i have ever bought off the TV and it will be the last, maybe a bit broad brush but i have to work hard for my money to have a basically faceless company take the mick is well out of order ???