All my experience of planning departments seems to be like this.... they are quick, it's yes or no if they're asked a direct question, and they'll help you sort stuff out beforehand so that a yes is rubberstamped... a mate of mines extension went through like a breeze with them cos he asked questions first.... other council departments can suck lots but the planning folks seem direct..... fierce though, if you fail to do what they've said they can just send in the bulldozers if you don't remove what they've told you to and it's a criminal offence to obstruct them as far as I can tell.... You are unlikely to beat them in court either, though good luck to that bloke with the castle he built behind straw bales cos that actually looks nice....