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Author Topic: T&M customer service  (Read 1151 times)

littlebabybird

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T&M customer service
« on: April 20, 2009, 14:04:01 »
do they ever respond to emails?
lbb
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rosebud

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Re: T&M customer service
« Reply #1 on: April 20, 2009, 16:02:12 »
LBB, they most definetly reply to phone calls very quickly. ;D
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mat

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Re: T&M customer service
« Reply #2 on: April 20, 2009, 20:14:18 »
i got cross and emailed asking "are you going to reply?!" I got a reply to two of the 3 questions...
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asbean

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Re: T&M customer service
« Reply #3 on: April 20, 2009, 21:21:50 »
I've emailed them and had a standard response, followed by an intelligent one.  They've been good on the phone too.  In fact I've never had any problems with T&M
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The Tuscan Beaneater

littlebabybird

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Re: T&M customer service
« Reply #4 on: April 20, 2009, 21:32:10 »
did they respond quickly? i emailed on the 9th and the 17th april to
ccare@thompson-morgan.com

lbb
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asbean

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Re: T&M customer service
« Reply #5 on: April 20, 2009, 21:46:18 »
Not as quickly as I would have done; I would say ... eventually  ::)
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The Tuscan Beaneater

Baccy Man

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Re: T&M customer service
« Reply #6 on: April 20, 2009, 21:51:16 »
Every order I have placed with T&M over the years has been followed by a complaint by email (still can't work out why I order from them) they have responded to every complaint within 7 days.
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littlebabybird

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Re: T&M customer service
« Reply #7 on: April 21, 2009, 05:45:59 »
Baccy Man is the email address aboe the right one?

lbb
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Baccy Man

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Re: T&M customer service
« Reply #8 on: April 21, 2009, 17:34:35 »
Yes it's the right email addres, you get an auto response first then a proper email a few days later.
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asbean

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Re: T&M customer service
« Reply #9 on: April 21, 2009, 18:05:27 »
That's what I had - same email address.
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The Tuscan Beaneater
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