Thanks Tom, had tried that and it didn't work!.......but turned it all off, had a snooze and decided to have another go. I changed the user name to my daughters (next on the drop down) and hey presto the password box appeared so I was able to change back to my user name and the box stayed there. Back working now, but oh so slow. Don't know whether it's this pc or AOL to blame. Looking at Dells now, and thinking about changing internet provider too, but they all seem much of a muchness.